Expert Technical Support

We view technical challenges as opportunities to strengthen our partnership with you, and we are dedicated to working tirelessly until you are completely satisfied with the resolution.

Whether you have questions about software installation, troubleshooting, or optimizing your meshing process, our experts are just a click or call away. 

License hosting solutions

Do you have specific needs on how to host Pointwise license?

We can help you to find the best solution seamlessly integrating with your existing infrastructure. We will guide you through the setup process, ensuring a smooth transition without disruptions to your workflow.

Geometry preparation

The quality and readiness of your geometry significantly impact the success of meshing and Computational Fluid Dynamics (CFD) simulations.

Download our whitepaper with tips on how to best prepare your geometry for meshing and CFD. Still in trouble with your geometry? Contact us.

Prompt troubleshooting

Stuck on a meshing project? We can fix it! We understand that every user’s needs are unique. That’s why we offer personalized troubleshooting assistance tailored to your specific situation. Whether you’re facing software configuration problems, compatibility issues, or any technical hurdles, we’ll work closely with you to find a resolution that suits your requirements.

Meshing Community

Join the vibrant community of Pointwise users from around the world. Customer

forums are an opportunity for continuous learning and professional growth. Gain insights and tips that

can significantly enhance your meshing skills and stay at the forefront of computational engineering.

Fresher to Fidelity Pointwise? Get trained with neptech.

Comprehensive training

We go beyond support by offering training and resources to help you make the most of your hosted licenses.

Whether you’re a beginner looking to get started with or an experienced user aiming to enhance your skills, our Pointwise training sessions cater to all proficiency levels.

We offer our in-depth knowledge of the software and its applications, ensuring you receive top-notch education.

Tailor-made training sessions

We hold on-site and online trainings customized with your company’s application sector. Learn to efficiently use Pointwise meshing software to streamline your workflow and achieve outstanding results.

Learn by doing

Link to Pointwise tutorial workbook.

Discover advanced techniques to optimize mesh quality and overall performance.

Training resources

Learn the basics of Pointwise meshing. Link to Pointwise online training on COS – Cadence Online Support (login with Cadence credentials) and Tutorial Tuesday to unlock the full potential of the software.

Training Workflow

Learning requirements

Aimed to determine the most suitable training solutions

Customized proposal

Tailored to your specific learning requirements

Delivery of training

According to the agreed-upon schedule

Follow-up coaching

Ongoing communication to address support questions

Meet Pointwise users from all over the world!

Take part in the workshops and training programs on Pointwise new features organized by Cadence to help users maximize the software’s potential. The next meeting will be in October 2024. More information will be released soon, stay tuned!

FREE WHITEPAPER – Receive it Now!

Optimize your geometry models for mesh generation and CFD analysis.

 

This whitepaper delves into the significance of preparing geometry and offers strategies to streamline your workflow, addressing common issues to enhance the accuracy of your CFD results

 
  • Gain insights into fundamental geometry modeling for precise CFD analysis
  • Enhance your knowledge in boundary representation, discrete geometry, and volumetric representation
  • Identify and prevent common issues leading to unsuitable geometry models.
 

Fill out the form to get the whitepaper delivered straight to your inbox!

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